samsung dishwasher manual dw80cg4021sr troubleshooting

User Manual & Troubleshooting Guide

DW80CG4021SR Model

Installation Guide

Tools Needed:

  • Adjustable wrench
  • Level
  • Screwdrivers (flat and Phillips)
  • Pliers
  • Tape measure
  • Pipe thread seal tape

Step-by-Step Installation

  1. Choose Installation Location: Select a location near water supply, drain, and electrical connections on a solid, level floor under countertop.
  2. Remove Shipping Materials: Remove all shipping bolts and packaging materials from the dishwasher interior and exterior.
  3. Connect Water Supply: Connect hot water supply line to the water inlet valve. Use only new hoses and apply pipe thread seal tape.
  4. Connect Drain Hose: Route the drain hose into sink drain or garbage disposal with a high loop to prevent backflow.
  5. Electrical Connection: Connect to a properly grounded 120V, 60Hz, AC only outlet. Do not use an extension cord.
  6. Level the Dishwasher: Adjust the leveling legs to ensure the dishwasher is level from front to back and side to side.
  7. Test Run: Run the dishwasher through a complete cycle to check for leaks and proper operation.
Warning: All installations must be performed by a qualified installer to ensure proper operation and maintain warranty coverage.

Specifications

Model Series DW80CG4021SR
Type Built-in Dishwasher
Color Stainless Steel
Place Settings 14 Place Settings
Noise Level 44 dBA
Control Type Hidden Touch Controls with LED Display
Energy Rating ENERGY STAR® Certified
Water Consumption 2.9 Gallons per Cycle
Power Requirements 120V, 60Hz, 15A
Dimensions (HxWxD) 33.875 x 23.75 x 24.5 inches
Weight 78 lbs
Wash Cycles 6 Wash Cycles

Warranty Information

  • Full Warranty: 1 year parts and labor
  • Motor Warranty: 10 years on Direct Drive Motor
  • Additional Coverage: Optional extended warranty available

For warranty service, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com

Key Features

StormWash™

Powerful multi-directional spray arms target every corner of the dishwasher, removing tough, baked-on food for a thorough clean.

WaterWall™ Technology

Advanced technology creates a powerful wall of water that moves back and forth across each rack, delivering comprehensive cleaning coverage.

Zone Booster

Targets specific areas with extra cleaning power, perfect for heavily soiled pots and pans in the lower rack.

Third Level Rack

Additional top rack provides extra space for utensils, small items, and kitchen tools, maximizing loading capacity.

FlexLoad™ Adjustable Racks

Adjustable upper rack with customizable tines allows for flexible loading of various dish sizes and shapes.

Wi-Fi Connectivity

Smart control via smartphone app allows remote monitoring, cycle customization, and receive completion alerts.

Wash Cycles Explained

Heavy

Intensive cleaning for heavily soiled pots, pans, and ovenware

Normal

Standard cleaning for everyday dishes with normal soil levels

Light

Quick wash for lightly soiled dishes and glassware

Rinse

Rinse cycle to prevent dried-on food on dishes waiting to be washed

Auto

Automatically adjusts water and energy use based on soil level

Sanitize

High-temperature wash that eliminates 99.9% of bacteria

Troubleshooting

Problem Possible Cause Solution
Dishwasher won't start Power issue, door not closed properly, child lock engaged Check power supply, ensure door is latched completely, check child lock setting
Poor cleaning results Overloading, wrong detergent, incorrect loading, clogged spray arms Reduce load size, use correct detergent, load dishes properly, clean spray arms
Water not draining Drain hose clogged or kinked, drain filter blocked Check drain hose for obstructions or kinks, clean drain filter
Leaking water Door not sealed, overfilling, loose connections, worn door gasket Check door seal, ensure proper detergent amount, check connections, inspect gasket
Unusual noises Foreign objects in pump, spray arm hitting dishes, worn wash motor Check for foreign objects, rearrange dishes, contact service if motor noise persists
Dishes not drying Rinse aid empty, high humidity drying option selected, overloading Refill rinse aid, select heated dry option, reduce load size

Error Codes

  • 1C / 2C / 3C: Water supply issue - Check water supply and inlet valve
  • 4C / 5C: Drain issue - Check drain hose and pump
  • 9C: Flooding detected - Check for leaks and water supply
  • LC: Motor issue - Contact service center
  • OC: Heater issue - Check heating element
  • AE / CE: Control board error - Reset dishwasher, contact service if persists

Manual Downloads

Current Model Manuals

DW80CG4021SR

StormWash™ Dishwasher

DW80CG4021UB

Black Stainless Dishwasher

DW80CG4021WG

White Glass Dishwasher

DW80CG4021WW

White Dishwasher

Popular Previous Models

DW80R9950UG

StormWash™ Pro Dishwasher

DW80R7060US

WaterWall™ Dishwasher

DW80M2020US

Standard Built-in Dishwasher

DW80J3020US

Third Rack Dishwasher

Note: For models not listed here, please visit the Samsung Support Website for complete documentation.