samsung dw80r9950us service manual troubleshooting

Service Manual & Troubleshooting Guide

DW80R9950US Model

Installation Guide

Tools Needed:

  • Adjustable wrench
  • Level
  • Screwdrivers (flat and Phillips)
  • Pipe wrench
  • Tape measure

Step-by-Step Installation

  1. Choose Installation Location: Select a level, solid floor location near water supply and drain connections.
  2. Remove Shipping Materials: Remove all transit bolts and packaging materials from the dishwasher.
  3. Connect Water Supply: Connect hot water supply line to the water inlet valve using new hoses only.
  4. Connect Drain Hose: Route the drain hose into a standpipe or garbage disposal with proper air gap installation.
  5. Electrical Connection: Connect to a properly grounded 120V, 60Hz, dedicated circuit outlet.
  6. Level the Dishwasher: Adjust the leveling legs to ensure the dishwasher is perfectly level.
  7. Test Run: Run the dishwasher through a complete cycle to check for leaks and proper operation.
Warning: All installations must be performed by a qualified technician to ensure proper operation and maintain warranty coverage.

Specifications

Model Number DW80R9950US
Type Built-In Dishwasher
Color Stainless Steel
Place Settings 15 Place Settings
Noise Level 39 dBA
Control Type Touch Controls with LCD Display
Energy Rating ENERGY STARĀ® Certified
Water Consumption 2.9 gallons per cycle
Power Requirements 120V, 60Hz, 15A
Dimensions (HxWxD) 33.875 x 23.75 x 24.5 inches
Weight 75 lbs
Wash Cycles 7 Wash Cycles

Warranty Information

  • Full Warranty: 1 year parts and labor
  • Motor Warranty: 10 years on Direct Drive Motor
  • Additional Coverage: Optional extended warranty available

For warranty service, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com

Key Features

WaterWall Technology

Samsung's innovative WaterWall technology uses a powerful wall of water that moves back and forth across the bottom rack for superior cleaning coverage.

Zone Booster

Concentrates water and power in a specific zone for heavily soiled pots and pans, providing targeted cleaning where you need it most.

StormWash

Multi-directional spray arms deliver powerful water streams from multiple angles to tackle tough, baked-on food.

AutoRelease Door

Automatically opens the door at the end of the cycle to release steam and help dishes dry faster and more naturally.

Smart Control

Wi-Fi enabled for remote control via smartphone app, allowing you to monitor cycle status, download additional programs, and receive completion alerts.

Third Rack

Extra rack designed specifically for utensils and small items, maximizing loading capacity and organization.

Wash Cycles Explained

Heavy

Intensive cleaning for pots, pans, and heavily soiled dishes

Normal

Standard wash for everyday dishes with normal soil levels

Light

Quick wash for lightly soiled dishes and glassware

Rinse Only

Rinses dishes without detergent to prevent drying of food particles

Auto

Automatically adjusts wash time and temperature based on soil level

Delay Start

Delays cycle start for up to 24 hours for energy savings

Troubleshooting

Problem Possible Cause Solution
Dishwasher won't start Power issue, door not closed properly, child lock engaged Check power supply, ensure door is latched completely, check child lock
Poor cleaning results Overloading, wrong detergent, incorrect loading Reduce load size, use correct detergent, ensure proper loading
Water not draining Drain hose clogged, air gap blocked, filter dirty Check drain hose for obstructions, clean air gap, clean filter
Leaking water Door not sealed, overfilling, loose connections Check door seal, ensure proper detergent amount, check connections
Unusual noises Foreign objects in spray arms, improper loading Check for foreign objects, ensure proper dish loading
Dishes not drying Rinse aid empty, high humidity, plastic items Refill rinse aid, use heated dry option, separate plastic items

Error Codes

  • 3E1 / 3E2: Water supply issue - Check water supply and inlet valve
  • 4E1 / 4E2: Drain issue - Check drain hose and pump
  • 5E1 / 5E2: Overflow detected - Check for leaks and water supply
  • 9E1 / 9E2: Motor issue - Contact service center
  • LC / LE: Door not closed properly - Ensure door is fully closed
  • OE: Communication error - Power cycle the dishwasher

Manual Downloads

Current Model Manuals

DW80R9950US

StormWash Dishwasher

DW80R9960US

WaterWall Plus Dishwasher

DW80R9970US

Smart Control Dishwasher

DW80R9980US

Premium Dishwasher

Popular Previous Models

DW80R7050US

Standard Dishwasher

DW80R7060US

Stainless Steel Dishwasher

DW80R7070US

Smart Dishwasher

DW80R7080US

Ultra Quiet Dishwasher

Note: For models not listed here, please visit the Samsung Support Website for complete documentation.