samsung smart care washer manual troubleshooting

User Manual & Troubleshooting Guide

Smart Care Technology

Installation Guide

Tools Needed:

  • Adjustable wrench
  • Level
  • Screwdrivers (flat and Phillips)
  • Pliers
  • Tape measure

Step-by-Step Installation

  1. Choose Installation Location: Select a location near necessary plumbing and electrical connections on a solid, level floor.
  2. Remove Shipping Materials: Remove all shipping bolts and packaging materials from the washing machine.
  3. Connect Water Supply: Connect hot and cold water supply lines to the water inlet valves. Use only new hoses.
  4. Connect Drain Hose: Route the drain hose into a standpipe or laundry tub with a high loop to prevent backflow.
  5. Electrical Connection: Connect to a properly grounded 120V, 60Hz, AC only outlet. Do not use an extension cord.
  6. Level the Washing Machine: Adjust the leveling legs to ensure the washing machine is level from front to back and side to side.
  7. Test Run: Run the washing machine through a complete cycle to check for leaks and proper operation.
Warning: All installations must be performed by a qualified installer to ensure proper operation and maintain warranty coverage.

Specifications

Model Series WW8800 Series
Type Front Load Washing Machine
Color Stainless Steel / White
Capacity 9.5 kg
Noise Level (Wash/Spin) 52 dB / 68 dB
Control Type Digital Touch Controls with LCD Display
Energy Rating A+++ (Most Efficient)
Water Consumption 9,200 L/year
Power Requirements 230V, 50Hz, 10A
Dimensions (HxWxD) 85 x 60 x 60 cm
Weight 71 kg
Max Spin Speed 1400 RPM

Warranty Information

  • Full Warranty: 2 years parts and labor
  • Motor Warranty: 10 years on Digital Inverter Motor
  • Additional Coverage: Optional extended warranty available

For warranty service, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com

Key Features

Smart Care Technology

Samsung's Smart Care system automatically diagnoses issues and provides troubleshooting guidance through the display panel and mobile app.

Digital Inverter Motor

The advanced digital inverter motor provides efficient and quiet operation with precise control over washing motions for optimal cleaning performance.

EcoBubbleâ„¢ Technology

Creates bubbles that penetrate fabric quickly to remove stains effectively at low temperatures, saving energy while providing excellent cleaning results.

AddWashâ„¢ Door

The convenient AddWash door allows you to add forgotten items mid-cycle without stopping the wash, saving time and water.

Smart Control

Wi-Fi enabled for remote control via smartphone app, allowing you to monitor cycle status, download additional programs, and receive maintenance alerts.

Self Clean+

Automatically cleans the drum and removes bacteria to keep your washer fresh and hygienic, preventing mold and odor buildup.

Smart Care Diagnostic Features

Auto Diagnosis

Automatically detects and displays error codes for quick troubleshooting

Remote Monitoring

Monitor washer status and receive alerts through smartphone app

Maintenance Alerts

Automatic reminders for filter cleaning and maintenance tasks

Cycle Optimization

Smart adjustment of cycles based on load size and fabric type

Energy Monitoring

Tracks energy and water consumption for efficient usage

Fault Prevention

Early detection of potential issues before they become problems

Troubleshooting

Problem Possible Cause Solution
Washer won't start Power issue, door not closed, child lock activated Check power supply, ensure door is latched, deactivate child lock
Poor cleaning results Overloading, wrong detergent, incorrect program selection Reduce load size, use HE detergent, select appropriate Smart Care program
Water not draining Drain hose clogged, drain pump filter blocked Check drain hose for obstructions, clean drain pump filter
Leaking water Door seal damaged, overfilling, loose water connections Inspect door seal, check water inlet valves, tighten connections
Unusual noises Foreign objects in drum, unbalanced load, worn bearings Remove foreign objects, redistribute load evenly, check for bearing wear
Excessive vibration Unbalanced load, uneven floor, shipping bolts not removed Redistribute load, level the machine, ensure shipping bolts removed

Smart Care Error Codes

  • 4E/5E: Water supply issue - Check water supply and inlet valve
  • 3E/5E: Drain issue - Check drain hose and pump
  • 1E/UE: Unbalanced load - Redistribute clothes and restart
  • 9E/LE: Motor issue - Contact Samsung service center
  • dE/dC: Door not closed properly - Ensure door is fully closed
  • FE/FC: Flooding detected - Check for leaks and water supply
  • TE/TC: Temperature sensor issue - Contact service center
  • PE/PC: Pressure sensor issue - Check water level sensor

Smart Care App Troubleshooting

Connection Issues

If Smart Care app won't connect, check Wi-Fi network, ensure washer is in pairing mode, and restart both app and washer.

Notification Problems

If not receiving alerts, check app permissions, notification settings, and ensure smartphone has stable internet connection.

Diagnostic Errors

For incorrect diagnostics, update app to latest version, reset washer connection, and run self-diagnosis cycle.

Manual Downloads

Current Smart Care Models

WW8800T

9.5kg Smart Care Washer

WW8700T

9.5kg AddWash Washer

WW8600T

9kg Smart Care Washer

WW8500T

8.5kg EcoBubble Washer

Popular Previous Models

WW7500T

10.5kg Smart Care Washer

WW6500T

9kg AddWash Washer

WW5500T

8kg Smart Care Washer

WW4500T

7kg EcoBubble Washer

Note: For models not listed here, please visit the Samsung Support Website for complete documentation.