Installation Guide
Requirements:
- SmartThings Hub (included)
- Smartphone with SmartThings app
- Wi-Fi network (2.4GHz/5GHz)
- Power adapter
- Ethernet cable (optional)
Step-by-Step Setup
- Download SmartThings App: Install the SmartThings app from Google Play Store or Apple App Store on your smartphone.
- Create Samsung Account: Sign up for a Samsung account or log in with your existing account credentials.
- Connect Hub to Power: Plug the SmartThings Hub into a power outlet using the provided power adapter.
- Connect to Network: Connect the hub to your router using Ethernet cable or set up Wi-Fi connection through the app.
- Hub Discovery: The app will automatically search for and detect your SmartThings Hub on the network.
- Add Devices: Follow in-app instructions to add compatible smart devices to your SmartThings ecosystem.
- Create Automations: Set up routines and automations to control your smart home devices automatically.
Specifications
| Model Series | STH-ETH-200/STH-ETH-250 |
| Type | Smart Home Hub |
| Color | White / Black |
| Connectivity | Zigbee, Z-Wave, Wi-Fi, Bluetooth |
| Wi-Fi Standards | 802.11 a/b/g/n/ac (2.4GHz & 5GHz) |
| Ethernet Port | 10/100 Mbps |
| Power Requirements | 5V DC, 2A |
| Dimensions | 120 x 120 x 30 mm |
| Weight | 280 g |
| Operating Temperature | 0°C to 40°C |
| Compatible Protocols | Zigbee 3.0, Z-Wave Plus, Bluetooth 5.0 |
| Cloud Service | Samsung SmartThings Cloud |
Warranty Information
- Full Warranty: 1 year limited warranty
- Technical Support: 24/7 online support available
- Software Updates: Lifetime firmware updates
For warranty service, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com/support
Key Features
Multi-Protocol Support
SmartThings Hub supports Zigbee, Z-Wave, Wi-Fi, and Bluetooth protocols, allowing you to connect and control a wide variety of smart home devices from different manufacturers.
SmartThings App
The intuitive mobile app provides complete control over your smart home, allowing you to monitor devices, create automations, and receive notifications from anywhere.
Automation & Routines
Create custom automations and routines that trigger multiple devices simultaneously based on time, location, or device status for a truly smart home experience.
Voice Control
Compatible with Amazon Alexa, Google Assistant, and Bixby for hands-free voice control of your connected smart home devices and routines.
Remote Access
Access and control your smart home from anywhere in the world through the SmartThings cloud service and mobile app.
Device Compatibility
Works with thousands of compatible devices including lights, locks, thermostats, cameras, sensors, and appliances from leading brands.
Supported Device Categories
Lighting
Smart bulbs, switches, dimmers, and lighting controllers from various brands
Security
Smart locks, cameras, motion sensors, and door/window sensors
Climate
Smart thermostats, temperature sensors, and HVAC controllers
Entertainment
Smart TVs, speakers, and streaming devices with SmartThings integration
Appliances
Smart refrigerators, washers, dryers, ovens, and robot vacuums
Sensors
Multi-purpose sensors, water leak detectors, and vibration sensors
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Hub not connecting | Network issues, power problems | Check network connection, restart hub and router |
| Devices not responding | Connection lost, low battery, out of range | Check device batteries, move closer to hub, re-pair device |
| App cannot find hub | Network configuration, firewall settings | Ensure same network, check firewall, restart discovery |
| Automations not working | Incorrect settings, device offline | Check automation rules, ensure all devices are online |
| Slow response times | Network congestion, too many devices | Reduce connected devices, check network bandwidth |
| Firmware update failed | Poor connection, insufficient power | Ensure stable connection, retry update process |
Common Error Codes
- Error 1001: Hub offline - Check network connection and power
- Error 2005: Device pairing failed - Reset device and retry pairing
- Error 3002: Cloud service unavailable - Check internet connection
- Error 4007: Account authorization failed - Re-login to Samsung account
- Error 5001: Firmware update error - Restart hub and retry update
- Error 6003: Location services disabled - Enable location permissions
Manual Downloads
Current Model Manuals
STH-ETH-250
SmartThings Hub V3
STH-ETH-200
SmartThings Hub V2
STH-WIF-150
Wi-Fi Only Hub
STH-PRO-300
Pro Edition Hub
Popular Accessories
STS-PRS-251
Multi-Purpose Sensor
STS-WTR-250
Water Leak Sensor
STS-MOT-252
Motion Sensor
STS-DWS-253
Door/Window Sensor