samsung top load washer manual troubleshooting

User Manual & Troubleshooting Guide

Top Load Series

Installation Guide

Tools Needed:

  • Adjustable wrench
  • Level
  • Screwdrivers (flat and Phillips)
  • Pliers
  • Tape measure

Step-by-Step Installation

  1. Choose Installation Location: Select a location near necessary plumbing and electrical connections on a solid, level floor.
  2. Remove Shipping Materials: Remove all shipping bolts and packaging materials from the washing machine.
  3. Connect Water Supply: Connect hot and cold water supply lines to the water inlet valves. Use only new hoses.
  4. Connect Drain Hose: Route the drain hose into a standpipe or laundry tub with a high loop to prevent backflow.
  5. Electrical Connection: Connect to a properly grounded 120V, 60Hz, AC only outlet. Do not use an extension cord.
  6. Level the Washing Machine: Adjust the leveling legs to ensure the washing machine is level from front to back and side to side.
  7. Test Run: Run the washing machine through a complete cycle to check for leaks and proper operation.
Warning: All installations must be performed by a qualified installer to ensure proper operation and maintain warranty coverage.

Specifications

Model Series WA50R5400AV
Type Top Load Washing Machine
Color Black Stainless / White
Capacity 5.0 cu. ft.
Noise Level (Wash/Spin) 55 dB / 72 dB
Control Type Digital Controls with LED Display
Energy Rating ENERGY STAR® Certified
Water Consumption 13.5 gallons per cycle
Power Requirements 120V, 60Hz, 15A
Dimensions (HxWxD) 44.1 x 27 x 28.5 inches
Weight 165 lbs
Max Spin Speed 1300 RPM

Warranty Information

  • Full Warranty: 1 year parts and labor
  • Motor Warranty: 10 years on Direct Drive Motor
  • Additional Coverage: Optional extended warranty available

For warranty service, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com

Key Features

Active WaterJet™

Powerful pre-treatment option that helps remove tough stains by spraying a mixture of water and detergent directly onto clothes before the wash cycle begins.

Self Clean+

Automatically cleans the inside of your washer, removing bacteria and residue to keep your washer fresh and your clothes cleaner.

Vibration Reduction Technology+

Reduces noise and vibration during spin cycles, providing a quieter washing experience even with larger loads.

Super Speed

Wash a full load in just 28 minutes, saving time while still providing powerful cleaning performance for your laundry.

Smart Care

Wi-Fi enabled for remote diagnostics and troubleshooting via smartphone app, providing quick solutions to common issues.

FlexWash™

Dual wash system that allows you to run two separate loads at the same time, perfect for washing different types of fabrics or separating colors.

Wash Cycles Explained

Normal

Ideal for everyday items like cotton, linens, and mixed fabrics with average soil levels

Heavy Duty

Intensive cleaning for heavily soiled items like work clothes and sports uniforms

Delicates

Gentle cycle for delicate fabrics like silk, lace, and synthetic materials

Bedding

Special cycle for large items like comforters, blankets, and bed sheets

Quick Wash

Fast cycle for lightly soiled items that need to be washed quickly

Sanitize

High-temperature cycle that eliminates 99.9% of bacteria and allergens

Troubleshooting

Problem Possible Cause Solution
Washer won't start or power on Power cord not plugged in, circuit breaker tripped, door not closed properly Check power connection, reset circuit breaker, ensure lid is fully closed
Poor cleaning results Overloading, insufficient detergent, incorrect cycle selection Reduce load size, use recommended detergent amount, select proper cycle
Water not filling Water supply valves closed, kinked hoses, clogged inlet screens Open water valves, straighten hoses, clean inlet filters
Water not draining Drain hose clogged or kinked, drain pump filter blocked Check drain hose for obstructions, clean drain pump filter
Leaking water Loose hose connections, over-sudsing, damaged tub seal Tighten connections, use HE detergent, check tub seal
Excessive vibration or noise Unbalanced load, uneven floor, shipping bolts not removed Redistribute load evenly, level the machine, remove shipping bolts
Washer stops during cycle Power interruption, unbalanced load, lid switch issue Check power supply, redistribute load, verify lid switch operation
Error codes displayed Various sensor or system malfunctions Refer to error code section below for specific solutions

Common Error Codes

  • 4E / 5E: Water supply issue - Check water supply, inlet hoses, and water pressure
  • 3E / OE: Drain issue - Check drain hose for clogs or kinks, clean drain filter
  • UE: Unbalanced load - Redistribute clothes evenly and restart cycle
  • TE / HE: Motor or heating issue - Contact Samsung service center
  • LE: Motor lock error - Turn power off and on, if persists contact service
  • dE / dC: Door/lid lock error - Ensure lid is properly closed and latched
  • FE / PF: Power failure - Check electrical connection and reset machine

Maintenance Tips

Monthly Cleaning

Run the Self Clean+ cycle monthly to prevent mold and mildew buildup

Drain Pump Filter

Clean the drain pump filter every 2-3 months to prevent clogs

Detergent Usage

Use only HE (High Efficiency) detergent and follow manufacturer's recommendations

Exterior Care

Wipe exterior with soft, damp cloth. Avoid abrasive cleaners that may damage finish

Manual Downloads

Current Top Load Models

WA50R5400AV

5.0 cu. ft. Top Load Washer

WA52R5400AV

5.2 cu. ft. Smart Top Load

WA54R7200AV

5.4 cu. ft. Super Speed

WA56R7200AV

5.6 cu. ft. FlexWash

Popular Previous Models

WA48J7700AV

4.8 cu. ft. Top Load

WA45N7050AV

4.5 cu. ft. VRT

WA50K8600AV

5.0 cu. ft. AddWash

WA54M8750AV

5.4 cu. ft. EcoBubble

Note: For models not listed here, please visit the Samsung Support Website for complete documentation and troubleshooting guides.