Model Number Lookup Guide
How to Find Your TV Model Number:
- Check the back panel of your TV
- Look on the original packaging box
- Check the original purchase receipt
- Navigate to Settings > Support > About This TV
- Check the sticker on the side or bottom edge
Understanding Samsung Model Numbers
- Series Identification: First characters indicate TV series (QN90, AU800, etc.)
- Screen Size: Following numbers represent screen size in inches
- Year Code: Next character indicates manufacturing year
- Region Code: Final characters specify region and variant
- Example: QN65Q90TAJXZA = QLED Series, 65", 2020 Model, US Version
- Common Series: QLED (Q), Crystal UHD (AU), The Frame (LS), The Serif
- Year Codes: A=2021, B=2022, C=2023, etc.
TV Specifications
| Available Series | QLED, Neo QLED, Crystal UHD, The Frame, The Serif |
| Screen Sizes | 32" to 98" |
| Resolution | 4K UHD, 8K UHD, HD Ready |
| Smart Platform | Tizen OS |
| HDR Support | HDR10+, HLG, HDR10 |
| Refresh Rate | 60Hz, 120Hz, Motion Rate 240 |
| Connectivity | Wi-Fi, Bluetooth, HDMI, USB, Ethernet |
| Voice Assistants | Bixby, Amazon Alexa, Google Assistant |
| Power Requirements | 100-240V, 50/60Hz |
| Energy Rating | A to G (Energy Efficiency Class) |
| Warranty Period | 1-2 years standard warranty |
Warranty Information
- Standard Warranty: 1 year parts and labor
- Panel Warranty: Additional 1-2 years on display panel
- Extended Coverage: Optional Samsung Care+ available
For warranty service, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com/support
Smart TV Features
Tizen Smart Platform
Samsung's intuitive Tizen OS provides seamless access to streaming apps, live TV, and smart home controls with easy navigation and regular updates.
Quantum Processor
Advanced AI upscaling technology that enhances content to 4K or 8K resolution, optimizing picture quality and sound in real-time.
Quantum HDR
High Dynamic Range technology that delivers exceptional contrast, brighter brights, darker darks, and more vibrant colors for stunning picture quality.
Ambient Mode+
Transforms your TV into a decorative element when not in use, displaying artwork, photos, or information that blends with your wall.
Multi-View
Watch content from two different sources simultaneously on the same screen, perfect for gaming while watching sports or monitoring multiple inputs.
SmartThings Integration
Control and monitor your smart home devices directly from your TV, including lights, cameras, thermostats, and other compatible IoT devices.
Gaming Features Explained
Game Mode
Reduces input lag and optimizes settings for responsive gaming experience
FreeSync Premium
Eliminates screen tearing and stuttering for smooth gameplay
Motion Xcelerator
High refresh rates up to 120Hz for fast-paced gaming
Super Ultrawide GameView
Supports 21:9 and 32:9 aspect ratios for immersive gaming
Game Bar
Quick access to gaming settings and performance metrics
HDR Gaming
Enhanced contrast and colors for more vibrant gaming visuals
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| TV won't turn on | Power issue, remote control problem | Check power cable, try manual power button, replace remote batteries |
| No picture/sound | Input source, cable connection | Check input source, verify cable connections, restart TV |
| Wi-Fi connection issues | Network problems, router issues | Restart router, check network settings, update software |
| Remote not working | Dead batteries, pairing issues | Replace batteries, re-pair remote, check for obstructions |
| Apps not loading | Internet connection, app updates | Check internet speed, update apps, clear app cache |
| Picture quality issues | Settings, source quality, cables | Adjust picture settings, check source quality, replace HDMI cables |
Common Error Codes
- E001/E002: Power supply issue - Check power cable and outlet
- E101: T-Con board error - Contact service center
- E201: Main board communication error - Reset TV
- E401: Wi-Fi module error - Check network connections
- E801: Software update failed - Retry update via USB
- HE001: HDMI connection issue - Check cables and ports
Manual Downloads
2023-2024 Model Manuals
QN65Q90C
65" Neo QLED 4K Smart TV
QN85Q60C
85" QLED 4K Smart TV
UN65AU8000
65" Crystal UHD 4K TV
LS03B
The Frame 55" Art Mode TV
Popular Previous Models
QN65Q90B
65" Neo QLED 4K (2022)
QN85Q70A
85" QLED 4K (2021)
UN65TU7000
65" Crystal UHD (2020)
Q60R
QLED 4K UHD (2019)