Initial Setup Guide
What You'll Need:
- Samsung Smart TV
- WiFi network name and password
- Samsung Smart Remote
- Power outlet
- Stable internet connection
Step-by-Step Initial Setup
- Unpack and Position TV: Carefully unpack your Samsung TV and place it on a stable surface or mount it on the wall.
- Connect Power: Plug the power cord into a grounded electrical outlet and turn on the TV using the power button.
- Select Language: Choose your preferred language from the on-screen menu using the remote control.
- Country Selection: Select your country of residence for appropriate content and services.
- Network Setup: Choose "Wireless" when prompted for network connection type.
- Remote Pairing: Follow on-screen instructions to pair your Samsung Smart Remote with the TV.
- Terms and Conditions: Read and accept Samsung's terms of service and privacy policy.
Important: Ensure your WiFi router is functioning properly before beginning the setup process.
WiFi Connection Setup
Automatic WiFi Setup
- Press the Home button on your Samsung Smart Remote
- Navigate to Settings (gear icon)
- Select "General"
- Choose "Network"
- Select "Open Network Settings"
- Choose "Wireless" from the connection types
- Select your WiFi network from the available list
- Enter your WiFi password using the on-screen keyboard
- Select "Connect" and wait for confirmation
Manual Network Setup
| IP Settings | Automatic (DHCP) / Manual |
| DNS Settings | Automatic / Manual configuration |
| Security Type | WPA2-PSK (Recommended) |
| Frequency Band | 2.4GHz / 5GHz (Dual Band) |
| Connection Test | Available in Network Status |
WiFi Connection Tips
- Place your TV within good range of your WiFi router
- Use 5GHz band for faster streaming if available
- Keep your TV software updated for best performance
- Restart both TV and router if connection issues occur
Specifications
| Model Series | QN90B, Q80B, TU7000, AU7000 |
| Screen Size | 43" - 85" (Various models) |
| Display Technology | QLED, Neo QLED, Crystal UHD, LED |
| Operating System | Tizen Smart TV |
| WiFi Standards | 802.11ac (WiFi 5) / 802.11n |
| Bluetooth | Version 4.2 or higher |
| Ethernet Port | 10/100 Mbps (Available on all models) |
| Voice Assistants | Bixby, Amazon Alexa, Google Assistant |
| Streaming Services | Netflix, YouTube, Disney+, Prime Video |
| Power Requirements | 100-240V, 50/60Hz |
Warranty Information
- Standard Warranty: 1 year parts and labor
- Panel Warranty: 1-2 years depending on model
- Extended Warranty: Optional coverage available
For warranty service, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| WiFi not connecting | Incorrect password, weak signal, router issues | Verify password, move closer to router, restart router |
| Slow internet speed | Network congestion, distance from router | Use 5GHz band, reduce connected devices, reposition TV |
| Intermittent connection | Signal interference, outdated software | Update TV software, change WiFi channel, check for interference |
| Network not found | Hidden SSID, router broadcasting issues | Enable SSID broadcast, manual network setup, router reset |
| Smart features not working | Network connectivity, server issues | Check internet connection, restart TV, check service status |
| Remote not connecting | Battery issues, pairing problems | Replace batteries, re-pair remote, reset connection |
Common Error Codes
- WN-00: Network disconnected - Check physical connections
- WN-01: Authentication failed - Verify WiFi password
- WN-02: IP configuration failed - Restart router and TV
- WN-03: Network timeout - Check internet service
- WN-04: DNS error - Restart network equipment
- WN-05: Connection lost - Reconnect to network
Manual Downloads
Current Model Manuals
QN90B Series
Neo QLED 4K Smart TV
Q80B Series
QLED 4K Smart TV
TU7000 Series
Crystal UHD 4K TV
AU7000 Series
Crystal UHD 4K TV
Popular Previous Models
QN90A Series
Neo QLED 4K Smart TV
Q70T Series
QLED 4K Smart TV
TU8000 Series
Crystal UHD 4K TV
RU7100 Series
Smart UHD TV
Note: For models not listed here, please visit the Samsung Support Website for complete documentation.