Emergency Door Release Procedure
Tools Needed:
- Flat-head screwdriver
- Flashlight
- Protective gloves
- Container for water (if machine has water)
Step-by-Step Door Release
- Power Disconnection: Unplug the washing machine from the electrical outlet to ensure safety.
- Wait for Water Drainage: If cycle was running, wait 2-3 minutes for automatic water drainage to complete.
- Locate Emergency Release: Find the emergency door release cable/lever typically located behind the front lower panel or kick plate.
- Access Lower Panel: Use a flat-head screwdriver to gently pry open the lower front access panel.
- Pull Release Cord: Locate and firmly pull the emergency release cord downward until you hear a click.
- Open Door: Gently pull the door open. If resistance is felt, do not force it.
- Remove Items: Carefully remove laundry items, checking for water presence.
Safety Precautions
| Hot Water Risk | Always check water temperature before reaching into drum |
| Electrical Safety | Always unplug machine before attempting any manual procedures |
| Water Spillage | Have towels ready in case of water leakage during door opening |
| Mechanical Risk | Wear protective gloves to prevent injury from sharp edges |
| Child Safety | Keep children away during emergency door release procedure |
| Weight Consideration | Be cautious of heavy, waterlogged laundry when removing |
When to Use Emergency Release
- Power Failure: During power outage with clothes trapped inside
- Door Lock Malfunction: When door lock mechanism fails to release
- Cycle Interruption: Need to add or remove items mid-cycle
- Emergency Situations: Immediate access required for safety reasons
For technical support, contact Samsung Customer Service at 1-800-SAMSUNG or visit Samsung.com/support
Common Scenarios
Power Outage Situation
If power fails during a cycle, wait 10 minutes for backup power to drain water, then use emergency release if door remains locked.
Child Lock Engaged
If Control Lock is activated, press and hold the Control Lock button for 3 seconds to deactivate before attempting door opening.
Water Detection
Modern Samsung models have water level sensors that prevent door opening when water is present above safe levels.
Temperature Lock
Doors may remain locked during high-temperature cycles for safety. Wait for temperature to drop below 50°C (122°F).
Spin Cycle Interlock
Door locks automatically during spin cycles. Wait until drum completely stops rotating before attempting to open.
Error Code Display
Certain error codes (dE, UE) may prevent normal door operation. Check display panel for specific error messages.
Model-Specific Release Locations
WW Series
Emergency cord located behind removable filter access panel at bottom right
QuickDrive Series
Pull-down lever mechanism behind the main control panel
AddWash Series
Secondary release button next to main door release mechanism
BubbleShot Series
Manual override switch accessible through service menu
Ecobubble Series
External emergency key slot near door hinge area
FlexWash Series
Dual release system for both upper and lower drum doors
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Door won't open after cycle | Residual water, door lock failure, control board issue | Wait 2-3 minutes, check for error codes, use emergency release |
| Emergency release not working | Obstructed mechanism, broken cable, improper technique | Check for obstructions, ensure firm pull, contact technician |
| Door stuck with water inside | Drain pump failure, clogged filter, water level sensor issue | Clean drain filter, check drain hose, manual drain procedure |
| Clicking sound but no release | Worn door lock mechanism, alignment issues | Check door alignment, inspect lock mechanism for wear |
| Child safety lock engaged | Accidental activation, control panel malfunction | Deactivate control lock, reset machine, power cycle |
| Door seals stuck | Rubber seal adhesion, foreign objects, mold buildup | Clean door seal, lubricate with silicone, check for objects |
Error Codes Related to Door Operation
- dE/dCE: Door not closing properly - Check for obstructions and proper closure
- UE/LE: Unbalanced load preventing door unlock - Redistribute load and restart
- PE/IE: Water supply issues affecting door lock - Check water pressure and supply
- OE: Drain problem keeping door locked - Clean drain filter and check hose
- tE/tCE: Motor temperature issue - Allow cooling period before retry
- FE: Flood detection - Check for leaks and water sensor operation
Manual Downloads
Current Model Manuals
WW90T系列
9kg AI Control Washer
WW80T系列
8kg EcoBubble Washer
WW70T系列
7kg QuickDrive Washer
WW65T系列
6.5kg AddWash Washer
Popular Previous Models
WW90J系列
9kg Series Washer
WW85K系列
8.5kg Series Washer
WW80M系列
8kg Series Washer
WW70R系列
7kg Series Washer